We
will accept returned products and issue a refund, minus shipping
charges, provided you contact us within 7 days from the day you
received your order for a Return Authorization number. Once you have received an RA
number, the item must be shipped within 7 days.
For all returns, the customer is responsible for any shipping
charges to get the product back to us. This can be expensive for
larger items like snowboards, so when you are ordering these larger
items please make sure you choose carefully. Please also consider
using a shipping method which can be tracked, especially for more
expensive items.
In order for any product to be eligible for a refund or store
credit, it must be unused and in the same condition it was when it was
shipped to you.
When you contact us we will issue you an RA number which you need
to write on the outside of the package you ship back to us. You should
also include this RA number on a note inside the package. The RA number
helps us to make sure we get the return processed properly and that
your account is credited if need be.
Returns can be shipped to:
Aspect
Attn: Returns Department
1009 NW Galveston Ave.
Bend, OR 97701
Defective product issues should be taken up with the manufacturer,
but we are happy to provide you with their contact information. In most
cases, a company will replace a product if there is a defect.
RDCShop.com does not provide any sort of a warranty on the everyday
wear and tear associated with the use of the ski and board products and
clothing we sell.
RDCShop.com is committed to 100% customer satisfaction. If for any reason you have a problem with your order, please contact us to discuss how best to have it resolved.
We stand behind the products that we sell, and if for any reason
you are not satisfied with any item you purchase from us, we are happy
to offer you a full refund on the item. Please note that in accordance
with our return policy, you must contact us to obtain a Return
Authorization Number for any items you wish to return before you ship
them back to us. Please read our return policy for more information on the terms and conditions for refunds and store credits.
Occasionally you may encounter a manufacturer defect with a
product you have purchased from us. No product leaves the factory free
of defects 100% of the time, and unfortunately snowboards do sometimes
delaminate, shoes have faulty stitching, etc. However we will always
work with you and the manufacturer to ensure that you receive either a
refund or a replacement product in these situations.
Please contact us via
email or toll free at
1-877-236-3754 if you have any questions or issues regarding our guarantee or any products you have purchased from us.
